Terms of Service

1. Overview

This website is operated by Flystar (“Flystar”, “we”, “us”, “our”), a brand operated by Combo International (Hong Kong) Co., Limited.

Throughout the Site, the terms “you”, “your”, and “user” refer to any visitor, customer, or person accessing our website or using our Services.

By visiting https://flystarglobal.com, purchasing an eSIM plan, activating an eSIM, or otherwise using our Services, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not access or use the Services.

We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Services after any changes constitutes acceptance of the updated Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that supports our sales and Services.

2. Eligibility

By using our Services, you represent that:

  • You are at least the age of majority in your jurisdiction;

  • You have the legal capacity to enter into binding agreements;

  • All information you provide is accurate and complete;

  • You are authorized to use the payment method provided.

If you allow a minor to use the Services, you remain responsible for their activities.

3. eSIM Services

Flystar provides digital eSIM products and mobile connectivity services through partner mobile network operators.

Device Compatibility

Before purchasing, you are responsible for confirming that:

  • Your device supports eSIM functionality;

  • Your device is carrier-unlocked;

  • Your device is compatible with the selected eSIM plan.

Device compatibility information provided on our Site is for reference only.

Flystar is not responsible for service issues resulting from incompatible or carrier-locked devices.

Activation

eSIM activation instructions are provided after purchase.

You are responsible for correctly installing and activating the eSIM.

Activation may require:

  • Internet access;

  • QR code scanning;

  • Manual configuration;

  • Compliance with local network requirements.

Improper installation or deletion of an eSIM profile may prevent service use.

Coverage and Service Availability

Coverage depends on:

  • Network operator availability;

  • Device compatibility;

  • Geographic location;

  • Local infrastructure;

  • Government restrictions.

Coverage maps and network information are estimates only and are not guaranteed.

Flystar does not guarantee uninterrupted service availability in all locations.

4. Online Store Terms

You agree not to:

  • Use the Services for unlawful purposes;

  • Violate applicable laws or regulations;

  • Interfere with telecommunications networks;

  • Attempt unauthorized access to our systems;

  • Upload malicious software or harmful code.

Violation of these Terms may result in suspension or termination of service without refund.

5. Pricing and Payments

All prices displayed on the Site are subject to change without notice.

You agree to pay all charges associated with your purchase.

We reserve the right to:

  • Refuse any order;

  • Limit quantities;

  • Cancel suspicious transactions;

  • Reject orders suspected of fraud or abuse.

Taxes, fees, and currency conversion charges may apply depending on your jurisdiction and payment provider.

6. Data Plans and Usage

Purchased plans are subject to:

  • Data allowances;

  • Validity periods;

  • Destination restrictions;

  • Fair usage policies imposed by network providers.

Once the allocated data is exhausted, service may:

  • Stop automatically;

  • Be throttled;

  • Require a top-up purchase.

Unused data generally expires at the end of the validity period and is non-transferable unless expressly stated otherwise.

7. Refunds and Cancellations

Refund eligibility is governed by our Refund Policy.

Due to the digital nature of eSIM products:

  • Activated eSIMs are generally non-refundable;

  • Used data plans are generally non-refundable;

  • Refund requests may be denied if service has been activated or consumed.

Flystar reserves sole discretion in determining eligibility for refunds where permitted by law.

8. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current information when making purchases.

We may cancel or restrict orders associated with:

  • Duplicate transactions;

  • Fraudulent activity;

  • Chargeback abuse;

  • False or misleading information.

We may contact you using information provided during checkout.

9. Optional Third-Party Tools

We may provide access to third-party services, applications, or tools.

Such services are provided “as is” and “as available.”

Your use of third-party services is at your own risk and subject to the applicable third party’s terms.

10. Third-Party Links

The Site may contain links to third-party websites.

Flystar is not responsible for:

  • Third-party content;

  • Third-party privacy practices;

  • Third-party products or services.

Any dispute regarding third-party products or services must be resolved directly with the third party.

11. User Feedback and Submissions

Any comments, reviews, suggestions, ideas, or submissions provided to Flystar may be used, reproduced, modified, published, or distributed without compensation or obligation.

You represent that your submissions do not violate any third-party rights.

You remain solely responsible for content you submit.

12. Personal Information

Your use of the Services and submission of personal information are governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions relating to:

  • Pricing;

  • Product descriptions;

  • Coverage information;

  • Promotions;

  • Service availability.

We may modify or cancel orders affected by such errors without prior notice.

14. Prohibited Uses

You may not use the Services to:

  • Violate laws or regulations;

  • Infringe intellectual property rights;

  • Commit fraud;

  • Distribute malware;

  • Abuse telecommunications networks;

  • Engage in spam activities;

  • Interfere with website operations;

  • Harvest personal information without authorization;

  • Conduct automated scraping or crawling activities.

Violations may result in immediate termination of access.

15. Disclaimer of Warranties

To the maximum extent permitted by law:

The Services, eSIM products, website content, and connectivity services are provided on an “AS IS” and “AS AVAILABLE” basis.

Flystar does not guarantee:

  • Uninterrupted service;

  • Error-free operation;

  • Continuous network availability;

  • Compatibility with all devices;

  • Coverage in all regions.

Network performance may vary based on local carriers and conditions beyond our control.

16. Limitation of Liability

To the fullest extent permitted by law, Flystar, Combo International (Hong Kong) Co., Limited, its affiliates, employees, partners, and suppliers shall not be liable for:

  • Indirect damages;

  • Consequential damages;

  • Lost profits;

  • Lost data;

  • Business interruption;

  • Service outages caused by third-party networks.

Our total liability shall not exceed the amount paid by you for the specific Service giving rise to the claim.

17. Indemnification

You agree to indemnify and hold harmless Flystar, Combo International (Hong Kong) Co., Limited, its affiliates, officers, employees, and partners from claims, liabilities, damages, losses, and expenses arising from:

  • Violation of these Terms;

  • Misuse of the Services;

  • Violation of applicable law;

  • Infringement of third-party rights.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

19. Termination

These Terms remain effective until terminated.

We may suspend or terminate access immediately if you violate these Terms or engage in conduct harmful to Flystar, other users, or network partners.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies published on the Site, constitute the entire agreement between you and Flystar regarding the Services.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

22. Changes to These Terms

The latest version of these Terms will always be available on our Site.

Your continued use of the Services after updates are posted constitutes acceptance of those changes.

23. Contact Information

Questions regarding these Terms may be directed to:

Email:
info@flystarglobal.com

Company:
Combo International (Hong Kong) Co., Limited

Website:
https://flystarglobal.com

Address:
UNIT 11, 9/F THE CLOUD
NO.111 TUNG CHAU STREET
TAI KOK TSUI
HONG KONG

Customer Support Response Time:
Typically within 12–24 hours (Business Days)

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC+8)

Last Updated: June 2026

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