Sim card

7-Day Unconditional Refund:

Customers have a 7-day window from the date of activation to request a refund. For any reason, customers have the right to cancel their new eiotclub service activation within this period and request a refund. The refund will include the full purchase price and any associated taxes and fees.

Refund Process: Customers are required to fill out the refund request form provided on the eiotclub website or directly contact customer service. Refunds will be processed within ten (10) business days after the request is submitted.

eSIM Return and Refund Policy

Unactivated eSIM:

• For unactivated eSIMs, customers can apply for a full refund. Please ensure to submit your refund request through our customer service channels within 30 days of purchase.

Technical or Network Issues:

• If you encounter technical or network issues that affect the normal use of the eSIM, you may opt for a refund or replacement. Please contact our customer service with a description and proof of the issue, and we will process your refund or replacement.

Contact Customer Service:

• If you have any questions or need further assistance, please contact our customer service team through the following methods:
  • Email: info@eiotclub.com
  • Live Chat: Visit our official website and use the chat feature to speak with a customer service representative.

We are committed to providing you with satisfactory service and thank you for choosing our eSIM products.