Shipping policy

Standard shipping

If shipping to the United States or Europe, packages usually arrive at your destination within 2-5 business days, shipped from our warehouses in US or EU. (stock in warehouse)

US Warehouse Addresses:

1. 8400 Industrial Pkwy Suite C, Plain City, OH, 43064, United States
2. 1369 N Glenville Dr, Richardson, TX 75081, United States

Germany Warehouse Address: Am Mantel 4 · 76646 Bruchsal, Deutschland

If sent outside the US and Europe, we will charge shipping charges depending on the size, weight of the order and your location. The package usually arrives at your destination within 7-15 business days, excluding holidays, but sometimes it takes longer. After confirming your payment, it may take up to 48 hours to process and ship your order. Purchases made after 1 p.m. U.S. Pacific time will be shipped by the next business day. If you order after 1 p.m. Pacific time on a Friday, your order may be shipped the following Monday (public holidays not included).

Expedited Shipping

If sent outside the US and Europe, expedited shipping usually takes 5-10 business days less than standard shipping. Shipping costs depend on the size of the order, weight, and your location.

After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific time will be shipped by the next business day. If you order after 1:00 PM Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included)

Track your package
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.

If you have any questions about tracking information, feel free to contact us with your order number and tracking number. You can also check your tracking status directly at Track Your Order. For additional support, our E-mail is info@HCY.com, or visit our Shipping Policy for more information.